Dublin Core
Title
Patient Satisfaction of Health Services In The Hospital
Subject
Patient satisfaction, Hospital, HCAHPS
Description
Abstract - Patient satisfaction is one indicator of service
quality. This Study aims to the description of patient satisfaction
for health care on Hospital Palembang. This research was a
quantitative descriptive study with a descriptive survey design.
The research sample was 154 respondents, selected through
cluster sampling. Data collection was done through the HCAHPS
questionnaire. Univariat analysis used in this study. The results
showed that the average percentage of patient satisfaction from
six aspects was 85.37 %, with the highest percentage of
satisfaction in the aspect of doctor services 92.37% followed by
Nursing services 90.22%, hospital services 86.20%, patient
experience services at the Hospital 82.68%, and aspects of
providing information 80.86% and the lowest percentage of
satisfaction in the aspect of hospital rank 79.92%. Conclusion A
number of satisfaction aspects have not met the minimum service
standards and require improvement efforts
quality. This Study aims to the description of patient satisfaction
for health care on Hospital Palembang. This research was a
quantitative descriptive study with a descriptive survey design.
The research sample was 154 respondents, selected through
cluster sampling. Data collection was done through the HCAHPS
questionnaire. Univariat analysis used in this study. The results
showed that the average percentage of patient satisfaction from
six aspects was 85.37 %, with the highest percentage of
satisfaction in the aspect of doctor services 92.37% followed by
Nursing services 90.22%, hospital services 86.20%, patient
experience services at the Hospital 82.68%, and aspects of
providing information 80.86% and the lowest percentage of
satisfaction in the aspect of hospital rank 79.92%. Conclusion A
number of satisfaction aspects have not met the minimum service
standards and require improvement efforts
Creator
1
st Ita Riani
2
nd Muliyadi
3
rd Sri Yulia
st Ita Riani
2
nd Muliyadi
3
rd Sri Yulia
Publisher
The 1st International Conference On Health, Social, Sciences, and Technology
Date
2020
Format
PDF
Language
BAHASA INGGRIS
Type
PROSIDING INTERNASIONAL